Support for the beta
VajeChin is in a supported beta. Use the channel below for account recovery, paid access, and urgent workspace help.
Contact us
Message @vajechin_support on Telegram. Do not send your password, session tokens, or full manuscript in a support message.
Signed-in support
If you can access your account, use the private support ticket page. Include the request ID shown by an error when one is available; it helps us trace the failure without exposing document content.
What to include
Tell us the account email or 10-digit user ID, the affected page or project, what you expected, and when the issue happened. Include the request ID displayed by the application when available. Do not include passwords, session cookies, verification or reset links, MFA secrets, recovery codes, or manuscript text.
Password and email help
Use the verification or password-recovery page first. If the message does not arrive or the account cannot complete recovery, contact support. Support will verify account ownership and will not ask for your password, MFA secret, or recovery codes.
Trials and plan support
Your eligible one-time Free trial starts automatically after email verification. For Plus, Pro, or Business access, submit the offer request first, then contact support with your user ID; paid-plan activation is manual and audited.
Account deletion
Request deletion from the signed-in support page when possible. If you cannot sign in, contact Telegram support from a channel you control and provide your user ID. Support verifies ownership before authorized operations staff revoke sessions, clean eligible workspace data and managed source files, and logically delete and de-identify the account. Shared workspaces and records that must remain for security, audit, or legal reasons are reviewed separately; protected backups do not have a promised fixed deletion deadline.
Before uploading a book
Review the Privacy Notice and Beta Terms. Only upload material you are authorized to use.